Shipping Policy
Processing Time:
All orders are processed within 2-3 business days. Orders placed on weekends or public holidays will begin processing the next business day. If we experience a high volume of orders or any delays due to unforeseen circumstances, you will be notified via email.
Shipping Rates and Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery timeframes vary depending on your location:
• Domestic (Australia): 3-7 business days
• International: 10-20 business days
Please note that delivery times may be impacted by customs processing, especially for international orders. We are not responsible for any additional customs fees or duties imposed by your country.
Order Tracking:
Once your order has shipped, you will receive an email with a tracking number to monitor your delivery’s progress.
Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us at [email] within 7 days of the expected delivery date. We will work with you to resolve the issue, either by replacing or refunding your order.
Return Policy
Returns:
We accept returns on physical books and merchandise within 30 days of the original purchase. Items must be unused and in the same condition that you received them, along with the original packaging. To initiate a return, please contact us at [email] with your order number and reason for return.
Non-Returnable Items:
• Digital downloads (e-books, audiobooks)
• Gift cards
• Sale items
Refunds:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days.
Exchanges:
If you received a defective or damaged item, we will gladly exchange it for the same item, free of charge. Please contact us at [email] to start the exchange process.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.